Black Background

Frequently Asked Questions

Applying labels

All labels are made to be applied to flat, clean surfaces to ensure quality and life of labels.
Clean surface with the alcohol wipe (provided) and wait till the surface is dry.
Peel of white label backing.
Use a ruler or a plastic scraper to press down label on to the surface, removing any bubbles.
Slowly peel off the white transfer tape off the top of the label. 
It is best if you leave the label on for 24hours before using the item - keeping it dry and clean, so the adhesive sticks properly.
All labels come with instructions.

How to apply Iron-on labels/pictures?

Preheat the application area of your base material for 10-15 seconds.

Remove white backing

Place the image,  onto the preheated material.

Apply medium pressure with the iron for 25-30 seconds

Flip the material over and apply medium pressure with the iron to the back of the material for an additional 25-30 seconds.​

Remove plastic carefully and follow care instructions to ensure a lasting effect of the product. 

All labels come with instructions.

How long should the labels last? 

With the correct care, the labels can stay up to 3 years. We do use a high quality product vinyl that is made to stay on.

Care Instructions: 

Following these care instructions will help keep your labels last. 


Place item inside out

Machine wash cold

No fabric softener / No dryer sheets / No bleach

Do not dry clean

Tumble dry low

Do not iron 


Handwash only

No microwave

No dishwasher


Etched glasses are dishwasher safe. 

Displays and signs

Can be cleaned with a damp cloth only.

Please do not wash or add any cleaning products.

Decal application: 

Clean surface

Peel white back

Apply to surface, use a ruler or plastic scraper to help remove the bubbles.

Returns policy

All our products are specially custom made for you are at the time of purchase, therefore we are unable to accept returns or exchanges, we ask that you please choose carefully. You, our customers are really important to us, and we want you to be happy with your purchase. In the unfortunate circumstance you really are not happy with your purchase, please contact us through email at All items are checked prior to shipping, however in the unlikely event that you find an item faulty or damaged, please contact us to discuss replacement, alternative item or a refund. Shipping costs are non-refundable.

Can you customize other products?

Please email us at or DM us on instagram/facebook, to communicate directly regarding your preferences and we will do our best to cater to you.

Mass Labels and more... But where are the labels?

The word 'Mass' comes from my family and is a combination of letters from the names of my family members. 

Labels by definition "a small piece of paper, fabric, plastic, or similar material attached to an object and giving information about it" (Oxford dictionary).

We do provide labels for your home and can make sheet labels for you, your home or business. We are a small home operated company, and will do our best to help with you with our services. 

Take a look at our home pantry labels  and other customized products.

How long will it take to receive my product?

Your item is specially made just for you,  for this reason please understand that your item can take 3-5 days to create, before being shipped to you. If you require your item earlier, please contact us directly. 

If there are any questions that you have that have not been answered, please do not hesitate to contact us.